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242 Apply Current Research & Insights to Unlock Performance Support

11:00 AM - 11:45 AM PT
Tuesday, November 16

Performance support has been shown to improve time to competency, improve time to complete a task, provide access to centralized and integrated help and knowledge, increase capacity in a department and more. Yet only 21% of 271 organizations that responded to the 2018 Training Industry survey claimed to be using performance support systems. Why? This session explores research on the adoption of performance support solutions in organizations, focusing on key questions such as: What was the impetus to implement performance support? How did you measure success? How did you drive adoption? What challenges did you face? What impact has performance support had on your overall learning strategy?

In this session, you will learn:

  • How organizations can think about performance support to solve a broad range of performance challenges
  • Best practices, lessons learned, techniques and strategies for successfully implementing performance support
  • A change model to help drive adoption of performance support in your organization

Katie Coates

Director of Learning

McKinsey & Company

Katie Coates, director of learning with McKinsey & Company, has over 25 years of experience in learning and development. She is responsible for the learning strategy for over 14,000 services professionals. Prior to joining McKinsey, Katie worked for Deloitte for 20 years, where she held several leadership positions. She was also the director of learning design at Standard Chartered Bank in Hong Kong. Katie holds a master’s degree in instructional systems design from Penn State University and a master’s degree in human development. She is pursuing a PhD in human development at Fielding Graduate University.