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262 On Demand – Developing Inclusive Training with Diversity & Accessibility in Mind

2:00 PM - 2:45 PM PT
Tuesday, November 16

Learning 2021 on-demand sessions are recorded videos you can access starting at this date and time, and watch at your own convenience.

Often those participating in training struggle to engage because of the lack of representation: No one who looks like them is represented in the graphics, or their accessibility needs have not been taken into consideration. This session guides learning professionals toward the design, development, and delivery of content that represents a diverse population and promotes inclusiveness in the workplace. You will learn the importance of applying inclusiveness through race, gender, age, physical ability, body type, religious affiliation, sexual orientation, work groups, and socioeconomic status in learning designs—as well as how to do so, with emphasis on effectively supporting visual, auditory, motor, and cognitive skills in instructional design and facilitation.

In this session, you will learn:

  • The diversity of diversity, going beyond black and white
  • How to effectively support visual, auditory, motor, and cognitive skills in instructional design and facilitation
  • Why it is important to embrace a diversity of race, gender, age, physical ability, body type, religious affiliation, sexual orientation, workgroups, and socioeconomic status in your learning designs

Anna Burroughs

Sr. Specialist, Diversity, Equity, and Inclusion

American Airlines

Anna Burroughs has been with American Airlines for over 20 years, and currently manages training and development for the Office of Diversity, Equity, and Inclusion. Learning and Development have been an integral part of her AA career from the beginning, and she has served in various such roles over her career. Anna received her Bachelor of Arts in Anthropology from Southern New Hampshire University, and is currently pursuing a graduate degree in Theological and Cultural Anthropology.

Kozetta Chapman

Technical Training Manager

American Airlines

Kozetta Chapman is a learning professional who loves collaborating with others to develop strategies that are effective, innovative, and transformative. She is a manager of technical operations training at American Airlines and leads an amazing team of program developers and learning support analysts who support the training needs of thousands of team members. At American, Kozetta champions the initiative to increase diversity within the Technical Operations space of the airline through recruitment, development and support of individuals who are historically underrepresented in the aviation industry. With more than 20 years of experience in learning and development, Kozetta believes in the value and impact of training and makes every effort to develop training programs that are impactful, intentional and thought-provoking. Prior to her role at American Airlines, Kozetta was the training director for an international legal services company and a professor at the University of Oklahoma. Most recently, Kozetta was a contributing author for the Association of Talent Development’s 2020 publication ìLeading the Learning Function: Tools and Techniques for Organizational Impact.î

Carla Mathis

Sr. Instructional Designer, Training Development and Administration

American Airlines

Carla Mathis is a senior instructional designer on the American Airlines Training Development and Administration team. In her role, she is responsible for learning initiatives and practical training support for the Ground Operations, Customer Care, Cargo, and Service Recovery teams. Upon graduation from the State University of New York at Buffalo, Carla immediately began her career in elementary education. After 10 years, she transitioned to adult education, where she gained advanced skills in facilitation, management, and instructional design. Carla has done extensive research regarding inclusion, diversity, and accessibility as it relates to the design and development of engaging content in web-based, instructor-led, and virtual training environments. In 2020, she was a contributing author for the Association of Talent Development’s publication, ìDeveloping Inclusive Training Content with a Focus on Diversity and Accessibility.î