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142 Reimagining New Manager Training: High-Touch Experience at Scale

12:00 PM - 12:45 PM PT
Monday, November 15

Seeking to continue to enhance the capability of our managers to unleash their potential, Johnson and Johnson realized that it was time to deliver an experience that would help us develop highly capable managers of people. Our task was complicated by the constant change during the pandemic.

This session explores creating personalized learning at scale, tackling common learning challenges, and managing changing business priorities. You will learn how we addressed the ever-changing and need for agility to deliver impactful experiences as learning professionals and how we leveraged testing, resilience, and energy management to tackle these challenges—all while staying true to our development goal of delivering a high-touch program at scale.

In this session, you will learn:

  • Strategies and tactics we leveraged to shift our first-time manager training during COVID
  • The importance of managing ambiguity and change to deliver an experience within timelines set by stakeholders
  • How designing and deploying the right experience serves as a core driver in delivering the various blended modalities

Howard Furman

HR Leader, Global Talent Management

Johnson and Johnson

Howie Furman, an HR leader for global talent management at Johnson and Johnson, is a graduate of Rider University. He has spent the past 10 years in various roles in human resources and the business, with most of his time focused on building impactful learning experiences, including developing a corporate training university and revamping a leadership development curriculum for a specific business function.